What is a Core?
All of our parts have core deposits
on them. This means that we require
your old part back. In order to
ensure that we get your old part
back we put a deposit on the part.
After installation, we'll have you
or the mechanic send the part back
to us. If you purchased an optional
ARS label, then the shipping costs
include the return of the core, so
you do not have to worry about that.
When we get your good part back we
refund the deposit.
How to Return a Core
To return the core, place the old
core in the same box and attach the
supplied UPS sticker. If an ARS
label was attached, then record the
UPS tracking number. Put the ARS
label over the old shipping label.
Do not cut or modify the sticker in
anyway. Hand to any UPS driver or
return at an authorized location.
Most parts are too big for drop
boxes. See
UPS.com for locations.
If you are shipping yourself,
Click Here.
We Guarantee all good cores will be
refunded within two weeks of us
receiving the core.
Core Return Policy
The only time core refunds are not
given is when the part is visibly
damaged or stripped, such as from an
accident/
All cores must be received within 90
days for full credit. Cores received
after that time are subject to a late
core fee and Market rates. Please see
below to determine which cores are good
and will be receiving credit.
Core refunds are credited once a week.
Please allow two weeks to receive your
core refund from when we receive the
core. Cores are returned ground, so this
may take up to 6 days. If you paid via
credit card, we will put the credit
right back on your card. Even after we
process the credit to your card, it can
take 3 business days for you credit card
company to post it. If you paid via COD
or other, we will mail you a check.
Please do not call or email about core
credits until 1) You have checked the
date that we received your core by
entering your tracking number at
ups.com 2) Have waited at least two
weeks from that date and 3) Have already
checked your credit card statement or
mail box.
We apologize for sounding harsh, but we
refund thousands of core deposits each
year and are inundated with calls and
emails on this. We appreciate your
understanding in this. Thank You.
The following cores are NOT good and
will NOT receive credit
Cores with the following problems are
unacceptable:
Rack and Pinion
| |
Bent Tie Rod Ends
|
| |
Broken Mountings
|
| |
Damaged Pinion Splines
|
| |
Damaged Steel Lines
|
| |
Damaged Port Threads
|
| |
Damaged Housing
|
| |
Cut Solenoid Wires or
Broken Solenoids
|
Steering Gear Box
| |
Broken or Stripped
Mountings
|
| |
Damaged Input Shaft
Splines
|
| |
Damaged Port Threads
|
| |
Damaged Housing
|
| |
Damaged or Stripped
Pitman Shaft.
|
| |
Cut Solenoid Wires or
Broken Solenoids
|
Power Steering Pumps
| |
Broken or Stripped
Mountings
|
| |
Damaged Port Threads
|
| |
Broken or Damaged
Reservoir Housing
|
| |
Bent or Broken Return
Tubes
|
| |
Scored or Stripped
Pulley Shafts.
|
|
